/* Layout: a field-service desk — one narrow column, a sticky role bar, request "work tickets" with a priority stripe */
:root{
  --bg:#f4f7f3; --surface:#ffffff; --surface-2:#eaf0e8; --ink:#13241a; --muted:#566a5d; --line:#d6e0d4;
  --band:#1f6342; --band-2:#123f29; --sunlit:#ffc857; --brand:#1b5a3a; --brand-2:#2b7a52; --brand-ink:#ffffff; --sun:#d99a1e;
  --amber:#a8620b; --amber-bg:#fbefd9; --blue:#1f5f9e; --blue-bg:#e3eefa; --green:#23784a; --green-bg:#e0f2e7; --red:#ad3a32; --red-bg:#f8e3e1; --grey-bg:#eceee9;
  --display:"Plus Jakarta Sans", "Segoe UI", system-ui, sans-serif;
  --body:"Figtree", "Segoe UI", system-ui, -apple-system, sans-serif;
  --mono:"IBM Plex Mono", ui-monospace, Menlo, monospace;
  --radius:12px;
}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]){
  --bg:#0d1510; --surface:#141f18; --surface-2:#1a2920; --ink:#e4ede6; --muted:#9bb0a2; --line:#28392e;
  --band:#1a5038; --band-2:#0e2e1e; --sunlit:#ffc857; --brand:#5cbb87; --brand-2:#7fd0a3; --brand-ink:#08140d; --sun:#f0b84a;
  --amber:#f2b55c; --amber-bg:#3a2a12; --blue:#86b8ec; --blue-bg:#16283b; --green:#77d29d; --green-bg:#163323; --red:#f0908a; --red-bg:#3a1a18; --grey-bg:#1f2a23;
  color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#0d1510; --surface:#141f18; --surface-2:#1a2920; --ink:#e4ede6; --muted:#9bb0a2; --line:#28392e;
  --band:#1a5038; --band-2:#0e2e1e; --sunlit:#ffc857; --brand:#5cbb87; --brand-2:#7fd0a3; --brand-ink:#08140d; --sun:#f0b84a;
  --amber:#f2b55c; --amber-bg:#3a2a12; --blue:#86b8ec; --blue-bg:#16283b; --green:#77d29d; --green-bg:#163323; --red:#f0908a; --red-bg:#3a1a18; --grey-bg:#1f2a23;
  color-scheme:dark}
*{box-sizing:border-box}
body{background:var(--bg);color:var(--ink);font-family:var(--body);font-size:15px;line-height:1.5;
  padding-left:max(16px, env(safe-area-inset-left, 0px));padding-right:max(16px, env(safe-area-inset-right, 0px));padding-block:0 48px}
body::before{content:"";position:fixed;inset:0 0 auto;height:env(safe-area-inset-top, 0px);z-index:10;background:var(--bg)}
.wrap{max-width:760px;margin:0 auto}
h1,h2,h3{font-family:var(--display);text-wrap:balance;margin:0;line-height:1.15}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--sun);outline-offset:2px}
.mono{font-family:var(--mono);font-size:.9em;letter-spacing:.02em}
.muted{color:var(--muted)}

header.top{position:relative;overflow:hidden;display:grid;gap:16px;color:#fff;
  background:radial-gradient(90% 80% at 100% 0%, rgba(255,200,87,.30), transparent 60%), linear-gradient(165deg, var(--band), var(--band-2));
  margin-inline:calc(-1 * max(16px, env(safe-area-inset-left, 0px)));
  padding-left:max(18px, env(safe-area-inset-left, 0px));padding-right:max(18px, env(safe-area-inset-right, 0px));padding-block:22px 26px;
  border-radius:0 0 24px 24px;margin-bottom:6px}
@media (min-width:800px){header.top{margin-inline:0;padding-inline:28px}}
header.top .ghost{position:absolute;right:-40px;bottom:-60px;width:240px;height:240px;opacity:.10;transform:rotate(-8deg);pointer-events:none}
.brandrow{display:flex;align-items:center;gap:12px;position:relative}
.slogan{position:relative;margin:0;font-family:var(--display);font-weight:600;font-size:clamp(12.5px,3.7vw,18px);line-height:1.2;white-space:nowrap;color:#fff}
.slogan em{font-style:normal;color:var(--sunlit)}
.intro{position:relative;display:grid;gap:6px}
.about{margin:0;font-size:14px;line-height:1.5;color:rgba(255,255,255,.86);max-width:54ch}
.mark{width:54px;height:54px;flex:none}
.top .eyebrow{font-size:12px;text-transform:uppercase;letter-spacing:.14em;color:rgba(255,255,255,.75);font-weight:600;margin-top:5px}
.top h1{font-size:36px;line-height:1;letter-spacing:-.01em;color:var(--sunlit)}

nav.tabs{position:sticky;top:env(safe-area-inset-top, 0px);z-index:5;background:var(--bg);padding-block:12px;margin-bottom:6px}
.tabs .row{display:grid;grid-template-columns:repeat(5,1fr);gap:4px;background:var(--surface-2);padding:4px;border-radius:999px}
.tabs a{position:relative;text-align:center;text-decoration:none;color:var(--muted);font-weight:700;font-size:13.5px;padding:9px 2px;border-radius:999px;white-space:nowrap}
.tabs a[aria-current="page"]{background:var(--surface);color:var(--brand);box-shadow:0 1px 3px rgba(0,0,0,.12)}
.tabs a .count{position:absolute;top:-4px;right:0;min-width:18px;padding:0 5px;line-height:18px;border-radius:999px;background:var(--sun);color:#1c1405;font-size:12px;text-align:center}

.banner{border:1px solid var(--line);background:var(--surface-2);border-radius:var(--radius);padding:12px 14px;margin-bottom:14px;font-size:14px}
.banner.warn{background:var(--amber-bg);border-color:transparent;color:var(--ink)}

.panel{background:var(--surface);border:1px solid var(--line);border-radius:18px;padding:20px;box-shadow:0 1px 2px rgba(0,0,0,.04),0 12px 28px -18px rgba(27,90,58,.35)}
#reqForm{counter-reset:step}
.label.step{display:flex;align-items:center;gap:10px;font-family:var(--display);font-size:18px;font-weight:600}
.label.step::before{counter-increment:step;content:counter(step);display:grid;place-items:center;width:26px;height:26px;border-radius:50%;background:var(--brand);color:var(--brand-ink);font:700 13px var(--body);flex:none}
.section{display:grid;gap:12px;padding-block:18px;border-top:1px solid var(--line)}
.section:first-of-type{border-top:0;padding-top:0}
.label{font-weight:700;font-size:14px}
.hint{font-size:13px;color:var(--muted)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
@media (max-width:520px){.grid2{grid-template-columns:1fr}}
input[type=text],input[type=tel],input[type=email],input[type=date],select,textarea{width:100%;border:1px solid var(--line);background:var(--bg);border-radius:12px;padding:12px 13px;min-width:0}
textarea{min-height:96px;resize:vertical}
.field{display:grid;gap:4px;min-width:0}
.field span{font-size:13px;font-weight:600;color:var(--muted)}

.seg{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:8px}
.seg label{cursor:pointer;min-width:0}
#prioSeg{grid-template-columns:repeat(3,1fr)}
#catSeg{grid-template-columns:repeat(3,1fr)}
#catSeg .opt,#prioSeg .opt{flex-direction:column;align-items:flex-start;gap:6px;padding:12px 10px;min-width:0}
#catSeg .opt b,#prioSeg .opt b{font-size:13.5px;overflow-wrap:anywhere}
#catSeg .opt > span{min-width:0}
@media (max-width:380px){#prioSeg{grid-template-columns:1fr}}
.seg input{position:absolute;opacity:0;pointer-events:none}
.seg .opt{display:flex;align-items:center;gap:10px;border:1.5px solid var(--line);border-radius:14px;padding:12px;background:var(--bg);height:100%;transition:border-color .15s,background .15s}
.seg input:checked + .opt{border-color:var(--brand);background:var(--surface-2);box-shadow:inset 0 0 0 1px var(--brand)}
.seg input:focus-visible + .opt{outline:2px solid var(--sun);outline-offset:2px}
.opt svg{width:26px;height:26px;flex:none;color:var(--brand)}
.opt b{display:block;font-size:14px}
.opt small{display:block;color:var(--muted);font-size:12px;line-height:1.3}

.chips{display:flex;flex-wrap:wrap;gap:6px}
.combo{position:relative}
.suggest{position:absolute;left:0;right:0;top:calc(100% - 4px);z-index:6;background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 30px -16px rgba(0,0,0,.35);overflow:hidden}
.suggest button{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid var(--line);padding:11px 13px;font:inherit;color:var(--ink);cursor:pointer}
.suggest button:last-child{border-bottom:0}.suggest button:hover,.suggest button:focus{background:var(--surface-2);outline:none}
.suggest .none{padding:11px 13px;color:var(--muted);font-size:14px}
.picked{display:flex;align-items:center;justify-content:space-between;gap:10px;border:1px solid var(--brand);background:var(--green-bg);border-radius:12px;padding:11px 13px}
.picked .pickedName{font-weight:600;color:var(--green)}
.linkbtn{background:none;border:0;color:var(--brand);font:inherit;font-size:14px;font-weight:600;cursor:pointer;padding:0;text-decoration:underline}
.combo+.hint,.combo .hint{margin:6px 0 0;font-size:13px;color:var(--muted)}
.chip{border:1px solid var(--line);background:var(--bg);border-radius:999px;padding:7px 13px;cursor:pointer;font-size:14px;font-weight:500}
.chip[aria-pressed="true"]{background:var(--brand);border-color:var(--brand);color:var(--brand-ink)}

.photos{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.thumb{width:72px;height:72px;border-radius:8px;object-fit:cover;border:1px solid var(--line);background:var(--surface-2)}
.addphoto{display:inline-flex;align-items:center;gap:6px;border:1.5px dashed var(--line);border-radius:10px;padding:10px 14px;cursor:pointer;color:var(--muted);font-weight:600}
.addphoto input{display:none}

.btn{border:0;border-radius:10px;padding:11px 16px;font-weight:700;cursor:pointer;background:var(--surface-2);color:var(--ink)}
.btn.primary{background:var(--brand);color:var(--brand-ink)}
.btn.danger{background:var(--red-bg);color:var(--red)}
.btn.small{padding:7px 12px;font-size:14px}
.btn.big{width:100%;padding:15px;font-size:16px;border-radius:14px}
.btn[disabled]{opacity:.55;cursor:not-allowed}
.actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}

.confirm{text-align:left;display:grid;gap:10px}
.confirm .code{font-family:var(--mono);font-size:28px;color:var(--brand);letter-spacing:.06em}

/* tickets */
.toolbar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}
.toolbar select{width:auto;flex:1 1 160px}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-bottom:14px}
@media (max-width:520px){.stats{grid-template-columns:repeat(2,1fr)}}
.stat{background:var(--surface);border:1px solid var(--line);border-top:3px solid var(--c, var(--line));border-radius:14px;padding:12px 14px;cursor:pointer;text-align:left}
.stat[data-st="open"]{--c:var(--blue)}.stat[data-st="scheduled"]{--c:var(--brand)}.stat[data-st="awaiting"]{--c:var(--amber)}.stat[data-st="closed"]{--c:var(--green)}
.stat[aria-pressed="true"]{background:var(--surface-2);box-shadow:inset 0 0 0 1.5px var(--c)}
.stat .n{font-family:var(--display);font-size:32px;font-weight:700;font-variant-numeric:tabular-nums;line-height:1}
.stat .l{font-size:12px;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.06em;margin-top:4px}
.group-title{font-size:13px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-weight:700;margin:18px 0 8px}
.list{display:grid;gap:10px}
.ticket{position:relative;background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:14px 14px 14px 18px;overflow:hidden}
.ticket::before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;background:var(--line)}
.ticket.p-soon::before{background:var(--sun)}
.ticket.p-urgent::before{background:var(--red)}
.t-head{display:flex;gap:8px;align-items:flex-start;justify-content:space-between;flex-wrap:wrap}
.t-title{font-weight:700;font-size:16px}
.t-meta{font-size:13px;color:var(--muted);display:flex;gap:6px 12px;flex-wrap:wrap;margin-top:2px}
.pill{display:inline-block;font-size:12px;font-weight:700;padding:3px 9px;border-radius:999px;white-space:nowrap}
.s-awaiting,.s-quote{background:var(--amber-bg);color:var(--amber)}
.quotebox{margin-top:10px;padding:10px 12px;border-radius:12px;background:var(--surface-2);font-size:14px;display:grid;gap:2px}
.quotebox .amt{font-family:var(--display);font-size:20px;font-weight:700;font-variant-numeric:tabular-nums}
.s-new{background:var(--blue-bg);color:var(--blue)}
.s-scheduled{background:var(--surface-2);color:var(--brand)}
.s-completed{background:var(--green-bg);color:var(--green)}
.s-declined{background:var(--grey-bg);color:var(--muted)}
.pill.sample{background:var(--grey-bg);color:var(--muted)}
.pill.urgent{background:var(--red-bg);color:var(--red)}
.t-desc{margin:8px 0 0;overflow-wrap:anywhere}
.maplink{display:inline-flex;align-items:center;gap:6px;margin-top:8px;font-size:14px;font-weight:600;color:var(--brand);text-decoration:none;border:1px solid var(--line);border-radius:999px;padding:5px 12px 5px 9px}
.maplink svg{width:16px;height:16px}
.maplink:hover{background:var(--surface-2)}
details.more{margin-top:10px}
details.more summary{cursor:pointer;font-weight:600;color:var(--brand);font-size:14px}
.kv{display:grid;grid-template-columns:110px 1fr;gap:4px 10px;font-size:14px;margin-top:10px}
.kv dt{color:var(--muted)} .kv dd{margin:0;overflow-wrap:anywhere}
.timeline{list-style:none;margin:12px 0 0;padding:0 0 0 14px;border-left:2px solid var(--line);display:grid;gap:8px}
.timeline li{position:relative;font-size:14px}
.timeline li::before{content:"";position:absolute;left:-20px;top:7px;width:10px;height:10px;border-radius:50%;background:var(--brand)}
.timeline .when{color:var(--muted);font-size:12px}
.t-actions{margin-top:12px;padding-top:12px;border-top:1px dashed var(--line);display:grid;gap:8px}
.inline{display:flex;gap:8px;flex-wrap:wrap}
.inline > input{flex:1 1 160px;width:auto}
.empty{text-align:center;padding:28px 16px;color:var(--muted);border:1.5px dashed var(--line);border-radius:var(--radius)}

.hero{display:grid;gap:12px;padding:22px}
.hero h2{font-size:clamp(24px,6vw,32px);line-height:1.12}
.hero p{margin:0;color:var(--muted);max-width:52ch}
.eyebrow-dark{font-size:12px;text-transform:uppercase;letter-spacing:.12em;font-weight:700;color:var(--brand)}
.hero .actions{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:4px}
@media (max-width:420px){.hero .actions{grid-template-columns:1fr}}
.hero .btn{text-align:center;text-decoration:none}
.ghostbtn{background:var(--surface-2);color:var(--brand)}
h3.group-title{font-family:var(--body)}
.how{list-style:none;margin:0;padding:0;display:grid;gap:10px;counter-reset:how}
.how li{position:relative;display:grid;gap:2px;padding:14px 14px 14px 56px;background:var(--surface);border:1px solid var(--line);border-radius:16px}
.how li::before{counter-increment:how;content:counter(how);position:absolute;left:14px;top:14px;width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--brand);color:var(--brand-ink);font-weight:700;font-size:14px}
.how b{font-family:var(--display);font-size:17px;font-weight:600}
.how span{color:var(--muted);font-size:14px}
.cats{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px}
.cat{background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:16px;display:grid;gap:8px;align-content:start}
.cat .h{display:flex;align-items:center;gap:8px;font-family:var(--display);font-size:17px;font-weight:600}
.cat svg{width:24px;height:24px;color:var(--brand)}
.promise .h{font-size:16px;color:var(--brand)}
.cat p{margin:0;color:var(--muted);font-size:14px}
.routehint{margin:0;font-size:13.5px;padding:8px 12px;border-radius:10px;background:var(--blue-bg);color:var(--blue)}
.routehint[data-kind="review"]{background:var(--amber-bg);color:var(--amber)}
.cat ul{margin:0;padding-left:18px;color:var(--muted);font-size:14px}
.callout{margin-top:16px;background:var(--amber-bg);border-color:transparent;box-shadow:none;font-size:14px}
.phone{font-weight:700;white-space:nowrap;user-select:all}
.modes{display:inline-flex;gap:4px;background:var(--surface-2);padding:4px;border-radius:999px;margin-bottom:12px}
.modes button{border:0;background:none;font-weight:700;color:var(--muted);padding:8px 16px;border-radius:999px;cursor:pointer}
.modes button[aria-pressed="true"]{background:var(--surface);color:var(--brand);box-shadow:0 1px 3px rgba(0,0,0,.12)}
.toolbar #offSearch{flex:2 1 220px;width:auto}
.tblwrap{overflow-x:auto;background:var(--surface);border:1px solid var(--line);border-radius:16px}
table.tbl{width:100%;border-collapse:collapse;font-size:14px;min-width:820px}
.tbl th{text-align:left;padding:0;border-bottom:1px solid var(--line);background:var(--surface-2)}
.tbl th button{all:unset;cursor:pointer;display:block;padding:10px 12px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.tbl th button:focus-visible{outline:2px solid var(--sun)}
.tbl th button[data-on]{color:var(--brand)}
.tbl td{padding:10px 12px;border-top:1px solid var(--line);vertical-align:top}
.tbl tbody tr.row{cursor:pointer}
.tbl tbody tr.row:hover,.tbl tbody tr.row.open{background:var(--surface-2)}
.tbl .sub{display:block;color:var(--muted);font-size:12.5px}
.tbl td.num{font-variant-numeric:tabular-nums;white-space:nowrap}
.tbl tr.exp td{background:var(--bg);padding:12px}
.tblnote{font-size:13px;color:var(--muted);margin:0 0 8px}
table.settings{width:100%;border-collapse:collapse;font-size:14px}
.settings th{text-align:left;font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;padding:6px}
.settings td{padding:6px;border-top:1px solid var(--line);vertical-align:middle}
.scroll{overflow-x:auto}
.toast{position:fixed;left:50%;transform:translateX(-50%);bottom:calc(20px + env(safe-area-inset-bottom, 0px));background:var(--ink);color:var(--bg);padding:10px 16px;border-radius:999px;font-weight:600;z-index:20;max-width:calc(100% - 32px)}
@media (prefers-reduced-motion:no-preference){.ticket{transition:border-color .2s}}

/* ---- Website additions ---- */
[hidden]{display:none!important}
img{max-width:100%}
html{-webkit-text-size-adjust:100%}
body{min-height:100vh}
.tabs.three .row{grid-template-columns:repeat(3,1fr)}
.tabs.staff .row{grid-template-columns:repeat(var(--n,3),1fr)}
.top .right{margin-left:auto;align-self:start;position:relative;display:flex;gap:8px;align-items:center}
.brandrow{flex-wrap:wrap;row-gap:10px}

.linkbtn{background:rgba(255,255,255,.14);color:#fff;border:0;border-radius:999px;padding:7px 12px;font-weight:600;font-size:13px;text-decoration:none;cursor:pointer;white-space:nowrap}
.linkbtn:hover{background:rgba(255,255,255,.24)}
.asbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:space-between}
.login{max-width:440px;margin:24px auto;display:grid;gap:12px}
.login h2{font-size:24px}
.who-me{font-size:13px;color:rgba(255,255,255,.82)}
.footer{margin:40px 0 0;text-align:center;font-size:13px;color:var(--muted)}
.footer a{color:var(--muted)}
.checks{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:4px 12px;font-size:13.5px}
.checks label{display:flex;gap:6px;align-items:center}
.teamrow{display:grid;gap:8px;padding:12px 0;border-top:1px solid var(--line)}
.teamrow:first-child{border-top:0}
.teamrow .top2{display:flex;gap:8px;flex-wrap:wrap;align-items:center;justify-content:space-between}
.teamrow select{width:auto}
.settings-section{display:grid;gap:10px;margin-top:18px}
.settings-section h3{font-size:18px}
.spin{opacity:.7}
.err{color:var(--red);font-size:14px}
.honey{position:absolute;left:-5000px;width:1px;height:1px;overflow:hidden}